We ship goods either with Australia Post or courier and delivery is 2-3 working days for major east coast capital cities and 5-6 working days/business days for Perth and Adelaide. It may take up to 10 days or more for remote areas. Delivery time is calculated from the time the goods are dispatched from our warehouse or our suppliers warehouse. We only ship within Australia.

Orders are dispatched from our warehouse in Valdora or directly from our suppliers warehouse and delivered by Australia Post or Courier during normal business hours. A signature will be required on delivery and if you are not home to receive your parcel; a delivery card will be left in your letterbox informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-delivery. Freight charges paid for the original dispatch are not refundable. With this in mind, it’s best to supply a work delivery address whenever possible.

Please note that the above is a guide only as set out by our delivery service carriers. Rural and remote addresses, where delivery is not provided every day, may take longer. Clean A Pool cannot guarantee exact delivery times. Occasionally, delays may occur with our carriers that we have no control over. In these circumstances, Clean A Pool will not be liable for any delays, expenses or damages incurred.

Customers must ensure that they enter the correct delivery address details at the time of ordering, or check the details on the emailed recept if the order is placed by phone. Should you enter the wrong address, Clean A Pool is not obliged to re-send the order to the correct address at our expense.
If you order an item that is out of stock, we will notify you within 72 hours by email or phone.

If for any reason we are unable to ship within 14 working days we will notify you by email or phone within that period.